Terms of service

Welcome to Mocha & Mood.

By accessing our website or making a purchase, you agree to the following Terms of Service (“Terms”).

These Terms apply to all visitors, customers, and users of our website.

Please read them carefully before using our services.

 

 

 

2. Our Brand and Services

 


Mocha & Mood offers bespoke outdoor collections — including cushions, covers, and accessories — crafted for residential and hospitality spaces.

We reserve the right to modify or discontinue products, collections, or services at any time without prior notice.


All designs, images, and descriptions featured on our site are owned or licensed by Mocha & Mood and are intended to represent our products as accurately as possible. Slight variations in color, texture, or finish may occur due to screen settings or handcrafted details.

 

 

 

3. Orders and Payments

 


All prices listed on our website are in United Arab Emirates Dirhams (AED) unless otherwise stated.


To confirm your order:

 

  • Full payment is required at checkout unless otherwise agreed in writing.

  • We accept payments through secure, verified gateways.

  • You will receive an email confirmation once your order is placed successfully.

 


If a product is unavailable or delayed, we will notify you promptly and offer a refund or alternative option.

 

 

 

4. Custom Orders

 


Custom-made or personalised items are created specifically for you and therefore cannot be returned or refunded once production has begun.


We encourage clients to review all details — including fabric selection, sizing, and specifications — before confirming a custom order.

 

 

 

5. Shipping and Delivery

 


We deliver across the UAE.

Delivery timelines vary based on product availability and order type (ready-made vs. custom).


Shipping charges and estimated delivery times are displayed at checkout.

Mocha & Mood is not responsible for delays caused by courier services, customs, or circumstances beyond our control.

 

 

 

6. Returns and Exchanges

 


You may request a return within 7 days of receiving your order, provided items are:

 

  • In their original condition, unused, unwashed, and with all packaging intact.

  • Returned within the specified timeframe.

 


Custom or made-to-order items are non-returnable.

Please refer to our Return & Refund Policy for full details.

 

 

 

7. Product Care

 


Each product is crafted with care using high-quality materials suitable for outdoor use.

To preserve longevity, we recommend following the care guidelines provided with your order.

Mocha & Mood is not responsible for damage caused by misuse, neglect, or improper maintenance.

 

 

 

8. Intellectual Property

 


All images, designs, branding, text, and content on this website are the exclusive property of Mocha & Mood.

They may not be copied, reproduced, distributed, or used for commercial purposes without prior written consent.

 

 

 

9. Privacy

 


We respect your privacy and protect your personal information in accordance with the UAE Personal Data Protection Law (PDPL).

For details on how we handle data, please refer to our Privacy Policy.

 

 

 

10. Limitation of Liability

 


While we strive to ensure all product descriptions and information are accurate, Mocha & Mood will not be liable for:

 

  • Minor variations in color or texture due to natural materials or display settings.

  • Losses arising from misuse of products.

  • Delays or disruptions beyond our control.

 


In no event shall Mocha & Mood’s liability exceed the total amount paid for the product in question.

 

 

 

11. Governing Law

 


These Terms are governed by the laws of the United Arab Emirates.

Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the UAE courts.

 

 

 

12. Contact Us

 


For any questions or concerns regarding these Terms, please contact us at:

www.mochaandmood.com

📧 [your email address]